The network operates the most stringent credential checks in the sector to ensure all our service providers deliver the quality service, customer care, technical capability and expertise that our insurers and their customers demand. Our contractors deliver world-class quality and we stand behind their work with a two-year workmanship warranty on all completed repairs. Comprehensive data analytics enable us to capitalise instantly on expansive market-related data sets. This access ensures that the multiple data points captured throughout the customer journey can be used to support better decision making, benchmark pricing and improve performance levels and customer service.
We have sought ways on multiple fronts to reduce claims-related costs while also ensuring that we not only maintain, but enhance, the calibre of service we deliver. We are 100% focused on reducing expenses, increasing policyholder satisfaction and delivering repair savings. By leveraging an all-encompassing range of services, we are able to deliver precisely tailored programs that utilise the most relevant services for each specific project.
